Ev99 Terms and Conditions — Full Version

1 Introduction & Applicability

Ev99 is an online gaming platform built for Bangladeshi users, offering Sports Betting, casino, bingo, and many more games. These terms and conditions apply to all use of ev99's services. By visiting the website, creating an account, or participating in any game, you agree to be bound by these terms.

Ev99 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend reviewing this page regularly.

2 Account Register

An active account is required to play games and make payment transactions on ev99. You must provide accurate and complete information at the time of registration. Providing false or incorrect information may result in account suspension or closure.

Key account rules:

• Each person may open a maximum of one account — duplicate accounts are prohibited
• The name, phone number, and details provided at registration must be truthful and your own
• The account holder is solely responsible for keeping their password secure
• Sharing or transferring your account to another person is strictly prohibited
• National ID or passport details may be required for KYC verification
• Withdrawal access may be restricted until verification is complete

3 Eligibility & Age Requirements

You must be at least 18 years old to use ev99. Minors are strictly prohibited from creating accounts or playing any games. ev99 is committed to protecting minors from gaming and reserves the right to verify age whenever there is any suspicion.

• You must provide your real age when registering
• Ev99 may request proof-of-age documents (NID, passport) at any time
• Your account may be temporarily suspended until your age is verified
• Any account identified as belonging to a minor will be immediately closed and deposited funds may be forfeited

4 Deposit Rules

You can easily deposit on ev99 via bKash, Nagad, and Rocket. Please read the rules below carefully before making a deposit.

Deposit terms:

• The minimum deposit amount may vary depending on the payment method
• Deposits must be sent from a mobile banking account registered in your own name
• Deposits sent through a third party are not accepted and may be returned
• Deposits are generally credited instantly, though in some cases it may take up to 30 minutes
• No additional charges are applied to deposits
• Ev99 may request verification for suspicious transactions

5 Withdrawal Policy

Ev99 allows you to withdraw your winnings quickly and securely. However, certain rules must be followed when making a withdrawal. Failure to comply may result in delays or cancellation.

Key withdrawal conditions:

• Withdrawals can only be made to a mobile banking number registered in your own name
• Your account must be fully verified (KYC) before making a withdrawal
• Wagering requirements must be met before withdrawing winnings from a bonus
• A minimum withdrawal amount applies — see your account panel for details
• A maximum daily withdrawal limit may apply
• Withdrawals are typically processed within 15–30 minutes, though verification may extend this time

6 Bonuses & Promotions

Ev99 regularly offers a range of bonuses and promotions — welcome bonuses, reload bonuses, free bets, and more. Each bonus comes with its own terms and conditions, which should be read before claiming.

General bonus terms:

• Each bonus has specific wagering requirements
• Bonus funds cannot be withdrawn until the wagering requirements have been met
• It is generally not possible to have more than one active bonus at the same time
• Bonus eligibility depends on account type and prior activity
• Ev99 reserves the right to modify or cancel any bonus offer
• Where applicable, bonus codes must be entered correctly to claim a promotion
• If bonus abuse is detected, the bonus may be cancelled and the account suspended

7 Gaming Rules

Ev99 offers hundreds of games including Sports Betting, Live Casino, bingo, and slots. Each game has its own rules, which you should familiarize yourself with before playing.

• All game outcomes are determined by third-party certified RNG (Random Number Generator)
• Sports Betting odds may change in line with market conditions
• If your internet connection drops, the outcome of any active bet will be determined by the server record
• Bets may be voided if suspicious patterns or manipulation attempts are detected
• If an abnormal payout occurs due to a system error, ev99 reserves the right to correct the amount
• For detailed game rules, please visit the help section of the relevant game

8 Prohibited Activities

All ev99 users are strictly prohibited from engaging in the activities listed below. Violations may result in permanent account closure and forfeiture of any balance.

• Creating multiple accounts or using another person's account
• Bonus abuse or following bonus-hunting strategies
• Any attempt at hacking, cracking, or fraud on the platform
• Using the platform for money laundering or illegal financial transactions
• Using automated bots or software to play games or place bets
• Threatening or harassing other users
• Misconduct or use of abusive language toward staff

9 Data Protection and Privacy

Ev99 takes the security of users' personal data very seriously. All information is protected with SSL 256-bit encryption. We never sell or share user data with any third party.

• Information provided during registration is used solely for account management and verification
• Payment information is secured with high-grade encryption technology
• Ev99 may be required to share information with authorities for legal reasons
• Cookies are used to enhance the user experience — see the privacy policy for details

For more details, visit our Privacy Policy Read.

10 Responsible Gaming

Ev99 believes gaming should be a source of entertainment, not addiction. We care about the wellbeing and mental health of every player, which is why our platform includes responsible gaming tools.

• Set deposit limits — choose daily, weekly, or monthly caps
• Cooling-off period — pause your account for a set period of time
• Self-Exclusion — the option to permanently step away from gaming if you choose
• Review your betting history and transactions regularly
• If you notice signs of gaming addiction, please seek professional help

11 Account Closure and Suspension

Ev99 reserves the right to suspend or permanently close accounts for the reasons listed below. Users may also request account closure at any time by contacting support.

• In the event of any breach of these terms and conditions
• If an underage user is identified
• If fraud or suspicious activity is detected
• If evidence of money laundering or illegal activity is found
• If your account remains inactive for an extended period
• In cases of self-exclusion requested by the user

12 Changes & Updates

Ev99 may update these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify users via their registered number or account.

• Updated terms take effect from the date they are published
• Continued use of the platform after changes are made will be considered acceptance of the new terms
• You are advised to review this page regularly
• Previous versions of the terms will no longer apply

13 Contact & Support

For any questions or complaints regarding the terms and conditions, contact the ev99 support team. Our Bengali support team is available 24/7.

• Live Chat: Log in to your account and chat with us directly
• Email: [email protected] (responses typically within 24 hours)
• Support Ticket: Submit a ticket through your account panel