Playing at ev99 is about more than winning — it's a form of entertainment. We're here to support you in gaming responsibly. Set the right limits, keep a clear head, and enjoy the experience.
Responsible gaming means treating gaming as a form of entertainment and participating in a way that does not negatively affect your daily life, family, finances, or mental health. At ev99, responsible gaming is a core part of who we are.
When online gaming goes beyond entertainment and becomes a compulsive habit or addiction, it can seriously impact your personal, family, and social life. ev99 wants every player to enjoy gaming in a healthy, enjoyable way — within their own means.
Responsible gaming goes beyond self-control — it means staying informed, understanding your own situation, and having the courage to seek help when you need it. ev99 makes a full range of responsible gaming tools and resources available to all players.
Our commitment at ev99: We don't just provide games — we make sure every member can play in a safe and healthy environment. Responsible gaming is an integral part of what ev99 stands for.
Responsible gaming at ev99 starts with a few core principles. Following these will help you become a mindful and healthy gamer.
People often don't realize when their gaming habits are gradually becoming problematic. Watch for the warning signs below and take action as soon as possible.
Any of the above 3 or More Symptoms If you notice any of these signs in yourself, don't wait — contact ev99 support or reach out to someone you trust.
Ev99 provides every member with a set of effective protective tools to help you manage and stay in control of your gaming habits.
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set.
Set a maximum daily playtime. When the time is up, your session will end automatically.
If you need a break, you can temporarily suspend your account for anywhere from 1 day to 6 weeks.
If you want to close your account for an extended period or permanently, use the self-exclusion option. The strictest confidentiality is maintained at all times.
Review your gaming history, spending, and time played — a simple way to check in with yourself.
You can opt out of bonus offers and promotional messages at any time.
To use these tools, log in to your ev99 account and go to Settings "Responsible Gaming" section. If you need help, our support team is always ready.
Ask yourself the questions below. If most of your answers are "yes", it may be time to reconsider your gaming habits.
Have you ever spent more time or money on gaming than you planned?
Do you feel restless or angry when you try to stop gaming?
Have you ever lied to or hidden things from family or friends about your gaming?
Have you ever chased losses by placing more bets to try to win back money you lost?
Has gaming caused you to neglect your work, studies, or responsibilities to your family?
Do you turn to gaming to cope with stress, loneliness, or sadness?
Have you ever taken out a loan or borrowed money from someone to fund your gaming?
Has a family member ever expressed concern about your gaming habits?
Review Your Results: 0-2 "Yes" answers — Generally fine. 3-4 "Yes" answers — Proceed with caution and consider setting limits. 5 or more "Yes" answers — Please seek help right away.
Building healthy gaming habits doesn't have to be hard. A few small steps are all it takes to establish a balanced gaming routine.
Decide how much you are willing to spend before each session. Once you reach that limit, do not add more money under any circumstances.
Set an alarm on your phone or watch. When it goes off, stop playing — no exceptions.
Build habits around other hobbies, exercise, or spending time with family rather than relying solely on gaming.
Never play when you are angry, sad, frustrated, or under the influence. Your judgment is impaired in these states.
Check your gaming history on your ev99 account once a week. Take stock of how much time and money you have spent.
Let a family member or friend know that you play. Their social support can help you stay within your limits.
You don't have to face this alone. The ev99 support team and professional organisations are always here for you.
Log in to your account and reach us directly via chat. Our Bangla-speaking team is available 24/7.
Send an email to [email protected]. Full confidentiality is guaranteed, and you can typically expect a response within 24 hours.
To request self-exclusion or set limits, please submit a ticket from your account panel.
Reach out to an addiction specialist or mental health counselor. You can find help at the psychiatry department of your local hospital.
Asking for help is a sign of strength. For all responsible gaming requests at ev99 Fully Confidential Your information is never shared with third parties.
Ev99 strictly prohibits anyone under the age of 18 from gaming on our platform. We have multiple layers of protection in place to keep minors away from gaming.
If you suspect a minor you know is using ev99 Contact support immediately. We will act promptly.
Ev99 combines technology, policy, and human support to ensure the wellbeing and safety of every member.
Age is verified through documentary proof during registration and the KYC process. Under no circumstances is anyone under 18 permitted to open an account.
Every member can set their own deposit, time, and wagering limits. These limits can be reduced at any time.
Ev99's system automatically detects unusual gaming patterns and, when needed, alerts the member or has the support team step in.
Ev99's Bangla-speaking support team is specially trained in responsible gaming. They handle every concern with care and sensitivity.
Honest and transparent information on game odds, return rates, and risks is provided so members can make informed decisions.
Self-exclusion can be activated in just a few clicks at any time. Your account is locked the moment the request is submitted.