ev99 | Privacy Policy and How We Protect Your Data

1 Introduction and scope

Ev99 is one of Bangladesh's most trusted online gaming platforms. We offer Sports Betting, casino, bingo, and other gaming services. The information you provide while using our services is extremely important and sensitive to us. That is why ev99's privacy policy has been developed to ensure the highest level of protection for your personal data.

This privacy policy applies to the ev99 website, mobile app, and all digital services. Whether you are opening an account, making a deposit, playing a game, or contacting customer support — this privacy policy protects your information at every step.

Ev99 follows international data protection standards. Our privacy policy is built in accordance with GDPR and local data protection laws. If you have any questions about this policy, please contact our support team.

By using any ev99 service, you agree to this Agreeing to the Privacy Policy. Please review this page regularly as we may update the policy when needed.

2 What Information We Collect

Ev99 only collects the information needed to deliver the best gaming experience and keep your account secure. The types of data we collect are detailed below.

Data Type	Example	Reason for collection
Identity Information	Full name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact information	Mobile number, email address	Account Management & Notifications
Financial Information	BKash/Nagad number, transaction history	Deposit & Withdrawal Process
Gaming Data	Betting history, win/loss records	Fair Gaming & Bonus Management
Device & Log Data	IP address, browser information, login time	Security & Fraud Prevention
Cookie Data	Session data, preference settings	Improving user experience

ev99 only collects the information that is necessary. We never ask for unnecessary or excessive information. Your privacy is our highest priority.

3 How collected data is used

Ev99 uses your information only for specific, legitimate purposes. Your data is never used for anything else without your consent. The purposes for which we use your information are outlined below.

Primary Use:

Account creation, verification, and management
Processing deposit and withdrawal transactions
Awarding bonuses, promotions, and rewards
Providing customer support services
Ensuring fair play and game integrity
Fraud and Illegal Activity Prevention

Secondary Use:

Analytics to improve platform services
A personalized experience tailored to your preferences
Meeting applicable legal and regulatory obligations
Monitoring usage patterns to promote responsible gaming

Marketing communications: We may send you promotional messages. You can opt out at any time by contacting support.

4 Data Sharing Policy

Ev99 never sells your personal data. In certain limited circumstances, restricted information may be shared with trusted partners. The highest data protection standards are maintained in every case.

When Information May Be Shared:

Payment Processing: Payment gateways such as bKash, Nagad, and Rocket use only the minimum data necessary to complete transactions
Legal Obligation: ev99 may be required to disclose information in response to a court order or a lawful request from a government authority
Fraud Prevention: Information may be disclosed to relevant authorities in cases of money laundering or serious fraud
Technology Partners: Technology service providers necessary for platform operations may access limited, encrypted data
Business changes: Data may be transferred in the event of a company merger or acquisition, but this policy will remain in effect

ev99 will never: Selling your data to advertisers, sharing it with third parties for commercial purposes, or any unauthorized sharing without your consent.

5 Cookie Policy

Ev99 uses cookies to give users the best possible experience. Cookies are small data files stored in your browser. They remember your preferences and help make the platform smarter.

Types of Cookies We Use:

Essential Cookies: For login sessions and security — the platform cannot function properly without these
Preference Cookies: To remember language settings, theme, and other personal preferences
Analytics cookies: Understanding which pages are most visited — fully anonymized
Security Cookies: To detect fraudulent login attempts and suspicious activity

You can disable cookies at any time from your browser settings. However, some functionality may become limited. Disabling essential cookies may cause login issues.

6 Data Security Measures

Ev99 uses the latest technology to protect your information. Our security measures follow international standards and are regularly updated.

SSL 256-bit TLS encryption — on all data transfers
Two-Factor Authentication (2FA) feature
Suspicious logins are automatically detected and blocked
Stored in secure data centers with regular backups
Regular Security Audits and Penetration Testing
Staff access to data is limited and controlled — strictly on a need-to-know basis
Payment information is stored in compliance with PCI-DSS standards

If a security vulnerability is discovered: Reach out to us responsibly. ev99 respects responsible disclosure.

7 Data Retention Period

Ev99 retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period due to legal obligations.

Active account: All information is retained for as long as the account remains active
Financial Transaction Records: Retained for up to 5 years after account closure (for legal purposes)
KYC Documents: Up to 3 years after account closure
Communication history: Support chats and emails are retained for up to 2 years
Log files: Stored for a maximum of 1 year for security purposes
Cookie Data: Deleted at the end of a session or within a maximum of 1 year

8 Your Privacy Rights

Ev99 respects your privacy rights. Under international data protection laws, you have several rights over your own personal information.

Right to Access Data

You can request to know what information ev99 holds about you.

Right to Correct Data

You may request corrections to any inaccurate or incomplete information.

Right to Delete Data

You can request deletion of your data under certain conditions.

Right to Restrict Processing

You can request that data processing be restricted for specific purposes.

Right to Data Portability

You can request an export of your information in a standard format.

Right to Object

You can object to the use of your data for specific purposes.

To exercise these rights, please contact ev99 support. We generally 30 business days We respond within this period. Some requests may not be fully fulfilled due to legal obligations.

9 Minor Protection

Ev99 strictly prohibits minors (under 18) from accessing online gaming. Our platform is for adults only.

Age verification is mandatory at the time of registration
Age verification is confirmed through the KYC process
We do not knowingly collect data from anyone under the age of 18
Accounts identified as belonging to minors are immediately closed
Parents can report suspicious accounts to our support team

If we believe that information from a minor has been submitted to ev99 Contact Support Immediately. We will promptly delete that information and close the account.

10 Third-Party Services & Links

The ev99 platform may integrate certain third-party services that enhance platform functionality. These service providers operate under their own privacy policies.

Third-party services include:

Payment Gateway: bKash, Nagad, Rocket — use only the minimum data required to process transactions, and operate under their own security policies
Game Provider: Third-party game studios only access gaming data, never personal information
Analytics services: Anonymized data is used to monitor platform performance
KYC Verification Service: Secure third-party verification services may be used to confirm your identity

For the privacy practices of third-party services, please refer to their own policies. ev99 is not responsible for how third parties manage data, but we only work with trusted and verified partners.

11 Privacy Policy Updates

Ev99 may update this privacy policy from time to time. Revisions may be made due to technical changes, the introduction of new services, or legal requirements.

The date of any change will always be shown at the top of this page under "Last Updated"
For significant changes, a notification will be sent to your registered number or account
Continued use of the platform after any changes constitutes acceptance of the updated policy
Previous versions of the policy will no longer be in effect
We recommend reviewing this page regularly

12 Contact and complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact the ev99 support team. Our data protection team will handle your matter with the utmost care.

Live chat: Chat with us directly after logging into your account — the fastest way to reach us
Email: [email protected] — typically replied to within 24 hours
Support ticket: Submit a ticket from your account panel — for complex issues

Ev99 Support Team 24 hours, 7 days Here to serve you. Responding promptly to privacy-related requests is our priority.

Ev99 Privacy Policy — Your Information Is Completely Safe With Us

Encrypted Protection

Not Sold to Third Parties

Control Over Your Information

Transparent communication

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